SARRANI PRIVACY NOTICE

At Sarrani, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Sarrani may be both data controller and data processor for your personal data under certain circumstances.

Who are we?

Sarrani are a provider of building services, specialising in property insurance repairs. We are based in London and have a registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Our company number is 10195419. Rachel Stockley is the registered Data Protection Officer for Sarrani.

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, and if you contact us by phone, email or otherwise in respect of any of our services.

If you provide us with personal data about a third party (for example when arranging building work on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you access our website, including but not limited to, your IP address, device-specific information and location information.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers and payment information. We also retain records of any property insurance claims that we may have helped you to deal with, and any queries and correspondence you send us.

Cookies

Cookies are small pieces of text sent to your browser when you visit a website. Cookies can improve your browsing experience because they help websites remember preferences and help website owners understand how different features on their site are used by visitors.

We use cookies on our website where appropriate to gather information about your general internet use and the device you are using to access the internet to improve your browsing experience and assist us in improving our website.

Where used, these cookies are downloaded to your device and stored on the device’s hard drive. Cookies only provide information regarding the device used by a visitor. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your device. For more information please read the advice at AboutCookies.org.

How do we use your data?

We use information about you in the following ways:

  • To provide you with products and services;
  • To comply with our contractual obligations we have with you;
  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve our website;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To carry out marketing and statistical analysis;
  • To review job applications;
  • To notify you about changes to our website and services;
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • To inform you of service and price changes.

How is your personal data stored?

In operating our project management systems and website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

How long will we keep your personal data?

We will keep your personal data for the duration of the period you are a customer of Sarrani. We shall retain your data only for as long as necessary in accordance with applicable laws.

On completion of your project, we may keep your data for up to 7 years after the final sign-off date. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy.

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings.

Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Sarrani, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Third party links

On occasion we include links to third parties on our website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

We will not contact you for marketing purposes unless you have given us your prior consent. 

Accessing and updating your data

In accordance with the General Data Protection Regulation you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. You will have to provide proof of identification.

You can update your details and marketing preferences by emailing info@sarrani.com or by writing to us at Sarrani Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Contact us

Please let us know if you have any questions or comments regarding this Privacy Notice, your personal data or data protection by emailing info@sarrani.com or by writing to us at Sarrani Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

If you believe that we have not adhered to this Policy, please notify us immediately and we will try to solve the problem as soon as possible.

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

Changes to this Privacy Notice

If we change our Privacy Notice, we will post the changes on this page. Please check the website regularly for any changes to this Privacy Notice.

This Privacy Notice is dated 25 May 2018.